Privacy Policy

Why a privacy policy?

This Privacy Policy (the Policy) applies to the use of our website and associated portals (the Site). Securo Vision is committed to respecting your privacy and will protect it by adhering to the Policy.

The Policy aims to provide you with information about:

  • How we collect, use, disclose and protect your personal information;
  • The types of personal information that may be collected when you order from us, communicate with us, and browse our Site; and our practices surrounding that information.

We will only use your personal information in accordance with this Policy, unless otherwise required by law. With respect to the protection of personal information, Securo Vision is subject to the Act Respecting the Protection of Personal Information in the Private Sector (c P-39.1).

By using this Site, you indicate that you understand, accept and consent to the practices described in the Policy. This Policy may be supplemented by other consents and terms and conditions related to the purchase of our products, promotions or other Securo Vision programs.

The Policy is subject to change without notice, so please check this page frequently. If we make any significant changes to the way we handle our users’ personal information, we will notify you by email to the primary email address listed in your account.

What information about you may be collected?

We take steps to ensure that the personal information we collect about you is adequate, relevant, not excessive, and used for limited purposes. As such, we collect the information we reasonably need to meet our customers’ needs at different times:

  • When you purchase a product online from the Securo Vision website, we collect information necessary for the transaction. This information may include your name and shipping information. We do not directly collect your credit card information, which is collected by the Moneris specialized platform. In the case of prescription eyewear, your order will be shared with the optometry clinic of your choice.
  • When your employer registers you in the Employee Centre, it provides us with information to allow you to access the offers selected by your employer. This information may include your name and employee number. This information is also shared with our affiliated clinics.
  • When you visit one of our affiliated clinics for an eye exam and frame selection, we will receive a confirmation of your order. If you choose a model that is not fully covered by the offers selected by your employer, payment for the difference will be made on the Moneris specialized platform.
  • When you interact with us by email or telephone, we collect information to better identify you and answer your questions. This information may include information we may need to respond to your questions and requests, such as your name, phone number, email address, order number, or a copy of your correspondence with us.
  • When you browse our Site, information is collected automatically and may include usage details, internet protocol addresses (IP addresses) and information collected via cookies, web beacons and other tracking technologies. Cookies are used solely to secure the connection to Securo Vision web environments and to manage which language the Site will be displayed in.

Personal information also excludes anonymous information that cannot be used to identify an individual.

What information do we collect through cookies and other automatic tracking technologies?

The use of data collection technologies (cookies) is made only to secure the connection to the Securo Vision web environments and manage the navigation language (French or English) chosen by the user.

The use of cookies is limited to these simple uses. No other information is recorded or used for marketing purposes. Securo Vision does not use any tracking system regarding the use of the site by employees.

How do we use your personal information?

Your personal information is used to meet our business and legal needs, including:

  • To offer you our products and to facilitate the implementation of employee programs to obtain them;
  • To fulfill our obligations and enforce our rights under any contract with you, including for billing and collection or to comply with legal requirements;
  • To protect the interests of Securo Vision, for example by investigating to prevent or detect fraud or other harm to our systems;
  • To improve our Site, our Centres, our products and services, our marketing, and our customer relationships and experiences;
  • Any other purpose to which you may consent at the time you provide the information.

We may also use your personal information to contact you about our products and services that may be of interest to you, as permitted by law.

What personal information may be disclosed?

We may disclose personal information that we collect or that you provide as described in the Policy:

  • To your employer, to report on the use of the Frame program set up by your employer. For this purpose, only your name and the date your last protection glasses were ordered will be communicated with your employer.
  • To subcontractors, service providers and other third parties that we use to support our business (such as our manufacturing facilities, affiliated clinics, IT service providers) and who are contractually bound to keep personal information confidential, to use it for the purposes for which we disclose it to them and to treat personal information according to the same standards as set out in this Policy. Securo is committed to ensuring that only the necessary information is disclosed to each subcontractor. To this end, our manufacturing facilities only receive your prescription information and order number, and do not receive your name or contact information.
  • In accordance with applicable law, to a purchaser or other successor in the event of a merger, divestiture, reorganization, dissolution, or other sale or transfer of all or a portion of Securo Vision’s assets, whether in the ordinary course of business or as part of a bankruptcy, liquidation or similar proceeding, in which personal information held by Securo Vision about our customers and users is one of the transferred assets.
  • To comply with any court order, law or legal process, including to respond to any governmental or regulatory request, as required by applicable law.
  • To enforce or apply our terms of use, terms of sale or other agreements, including for billing and communication purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of Securo Vision, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction purposes.

Can my information be transferred to third parties?

We may transfer the personal information we collect or that you provide as described in the Policy to subcontractors, service providers and other third parties that we use to support our business (such as our manufacturing facilities and our analytics and search engine providers who help us improve and optimize the Site). These third parties are contractually obligated to keep personal information confidential, to use it only for the purposes for which we disclose it, and to treat personal information according to the standards set out in the Policy and in compliance with applicable Canadian privacy legislation.

We may process, store and transfer your personal information in and to a foreign country, which has laws that differ with respect to the protection of personal information and which may or may not be as comprehensive as Quebec’s legislation. In these circumstances, the governments, courts, law enforcement or regulatory agencies of that country may be able to access your personal information through the laws of the foreign country. Nevertheless, whenever we engage a service provider, we require that its privacy and security standards adhere to the Policy and applicable Quebec privacy legislation.

By submitting your personal information or engaging with the Site, you consent to such transfer, storage or processing.

Can I choose how my information is used and disclosed?

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Securo Vision Promotional Offers: If you have opted-in to receive certain emails from us, but no longer wish to have your contact information used by Securo Vision to promote our products or services, you can unsubscribe by checking the appropriate box located on the form on which we collect your data (this may be an order form or a registration form). If we have sent you a promotional email, you may unsubscribe by clicking on the unsubscribe link we have included in the email.
  • Store Accounts: You may also, at any other time, adjust your user preferences in your account profile by logging into the Site and checking or unchecking the appropriate boxes, or by sending us an email indicating your request to info@securo.ca.
  • Tracking Technologies: You can set your browser to refuse all or part of a browser’s cookies or to alert you when cookies are being sent. To learn how to manage your Flash cookie settings, visit the Flash Player settings page on the Adobe website. If you disable or reject cookies, please note that some parts of this Site may not be accessible or function properly.
  • Targeted Advertising: We do not control the collection or use of your information by third parties to serve interest-based advertising. However, these third parties may provide you with ways to opt out of having your information collected or used in this manner. You can also access these websites to learn more about online behavioural advertising and how to prevent websites from placing cookies on your device. Turning off a network does not mean that you will no longer receive online advertising. It means that the network from which you opted out will no longer serve ads that are tailored to your web preferences and usage patterns.

Is my information safe?

The security of your personal information is very important to us. We have put in place physical, electronic, and administrative safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, modification, and disclosure. We store all information you provide behind firewalls on our secure servers.

Securo Vision’s online solutions are configured with data encryption. This means that when an individual submits personal information through the Securo Vision Site and Centres, the electronic data is protected by TSL/SSL technology to ensure secure transmission. In addition, hard copy personal data is stored in a secure facility. Only authorized Securo Vision personnel have access to these facilities.
Please note that the safety and security of your information also depends on you. If you have chosen a password to access one of our Centres, you are responsible for keeping that password confidential. We ask that you do not share your password with anyone.

Unfortunately, the transmission of information via the Internet is never completely secure. While we do our best to protect your personal information, we cannot completely guarantee the security of personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of privacy settings or security measures in place on the Site by malicious entities or individuals.

Why is my information retained?

Unless otherwise permitted or required by applicable law or regulation, we will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying legal, accounting or auditing requirements.

In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use this anonymized data for legitimate business purposes without further notice or consent from you.

Can I access, correct or delete my information?

It is important that the personal information we hold about you is accurate and up-to-date. Please keep us informed if your personal information changes. By law, you have the right to request access and/or correction of the personal information we hold about you.

If you wish to review, verify, correct or withdraw your consent to the use of your personal information, you may also email us at info@securo.ca to request access to, correction of or deletion of any personal information you have provided to us. We cannot accept a request to change information if we believe that the change would violate a law or legal requirement or would result in incorrect information.
Before providing you with access to your information, we may ask you for specific information to help us confirm your identity and right of access, and to provide you with the personal information we hold about you or to make the requested changes. In some cases, applicable law permits or requires us to refuse to provide you with access to some or all of the personal information we hold about you, or that we may have destroyed, erased or made anonymous in accordance with our legal record-keeping obligations and privacy best practices.

Please note that if you request deletion of certain information, we may not be able to provide you with certain products or services. We will explain the consequences of deletion at that time to assist you in your decision.

If we are unable to provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions. Such restrictions may include, for example, information about another individual that would reveal their personal information or confidential business information, or would be prohibitively expensive to provide.

How to contact us

If you have any questions about the Policy or our privacy practices, you may send an email to privacy@securo.ca

This Privacy Policy was last updated on September 25, 2023.


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